Returns Policy

Returns and Refund Policy

At KoniCareBD, we are committed to providing only genuine, high-quality health, wellness, and skincare products imported from reputed international pharmaceutical companies. Customer satisfaction is our priority, and we want your shopping experience with us to be smooth and trustworthy.

Returns Policy

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • The product must be unused, unopened, and in its original packaging.

  • You must notify us of a return request within 48 hours of delivery.

Please Note:

  • We cannot accept returns for opened, used, or tampered products due to health and safety reasons.

  • Products purchased during discounts, promotions, or clearance sales are not eligible for return.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 7–10 business days.

  • For Cash on Delivery (COD) payments, refunds will be issued via bank transfer or mobile banking.

How to Request a Return or Refund

  1. Contact our customer support team within 48 hours of receiving your order:

  2. Provide the following details:

    • Order ID

    • Product name

    • Reason for return (with photo evidence if applicable)

  3. Our team will review your request and provide further instructions.

Return Shipping

  • If the return is due to our mistake (wrong or damaged product), KoniCareBD will bear the shipping cost.

  • For other valid return requests, the customer is responsible for return shipping costs.

Contact Us

For any questions regarding returns and refunds, please reach out to our support team:

We are here to assist you and ensure your experience with KoniCareBD remains safe, reliable, and satisfying.